Student Staff - Desk Assistant

Thank you for your interest in joining the Department of Residence Housing and Residential Life as a student employee. Student employees play an essential role in serving our mission of "Student Housing for Student Success."



Information Sheet


Desk Assistant Information Sheet

GENERAL INFORMATION:

Desk Assistants (DAs) are part-time student employees who are responsible for the organization and management of reception desk operations. If you are interested in assisting fellow students, consider applying for a Desk Assistant position with the Department of Housing and Residential Life. Hours of operation at the reception desks are extensive: 8:00 a.m. to 10:00 p.m., seven days a week. In the central housing office, work hours range between 8:30 a.m. and 5:00 p.m. Monday-Friday.  Your work assignment is flexible enough to accommodate your academic schedule. Students typically work between 10 to 15 hours per week. Starting salary for a Desk Assistant is $7.70 per hour (as of February 2012).

RESPONSIBILITIES:

Desk Assistants must have a high degree of integrity and display continuous commitment toward customer service and the Desk Assistant position. The ability to interact with a variety of student, faculty, and staff personalities requires patience, use of initiative, and an ability to think quickly. The following is a framework for responsibilities of the Desk Assistant:

  • Greet students, staff and guests
  • Act as resource person to students, staff and guests
  • Answer telephones promptly and maintain accurate messages
  • Assist with emergency procedures
  • Assist with a variety of administrative tasks
  • Attend all training sessions and staff meetings

All Desk Assistants are supervised by the area Administrative Assistant and Residence Coordinator.

EARLY ARRIVAL TRAINING:

Students who are selected for a Desk Assistant position are required to arrive on campus approximately two weeks prior to regular student check-in. Students may arrive to move into their residential colleges from 9:00 a.m. through 4:30 p.m. Training will occur between the early arrival date and the opening of the residential colleges and apartment area. All meals will be provided during the training and early arrival period.

APPLICATION PROCESS:

If you are interested in a Desk Assistant position, please complete the Desk Assistant application and return it to the address listed. Applicants will be reviewed based on the information provided on the application. Phone interviews are also possible. Your references will be contacted so we can gain insight about you. You will be informed by telephone or in writing if you have been selected for a position. Please do not make plans to arrive early unless you have received a written job offer from the Department of Housing and Residential Life.

If you have any questions about the Desk Assistant position, please do not hesitate to contact the Department of Housing and Residential Life Office at (305) 284-4505, 8:30 a.m. - 5:00 p.m., Monday - Friday